Recently you may have seen our team undertaking surveys for GPs within our practice.
Thank you to all who participated and responded, this is a valuable resource of feedback as to how the practice is doing within the community, and perhaps address areas where we could improve.
We have heard you and now have a better understanding regarding the listed concerns with services provided and improvements to patient care. This post is just to recognise a few of the positive efforts the practice is making for our community and as an informal response to the feedback we received.
Outreach Clinics
We have made available outreach clinics, with Dr Fairclough at Parndana every Thursday, and Dr Stolz at Penneshaw who has increased his days to twice a week. Once a month we also have a nurse available at these clinics to assist so you don’t have to travel into Kingscote for non-urgent appointments such as blood tests, flu jabs and health assessment appointments.
Nurse Led Care
Care-plan and Health Assessment sessions lead by our nursing team are vital to improving patient education, sharing information and self-management of long-term health conditions. These can usually be lined up with your GP of choice when booking ahead. In these appointments we are actively trying to identify risks and preventative health issues, and part of the many assessments offered is to deliver information to the right patients to highlight problems and needs.
Wait Times
Addressing some of the concern over appointment availability, we ask that patients please be mindful that some days there are unforeseen delays or emergencies that your healthcare provider needs to attend. Some of our doctors also have a set schedule of availabilities – we will always try to accommodate booking with your preferred GP where possible.
We are currently offering appointments that can be booked ahead for non-urgent consultations, and balancing this against reserved appointments that are released for booking on the day. This balance system ensures that those who need to access an appointment unexpectedly can be given opportunity to have their needs met. We are also trialing having the on-call doctor for KIHS remaining at the health service and only booking phone consultations for urgent needs on the day.
Treatment By The Staff
We have a great team and great community, so it was good to see that both are appreciated and working together.
This feedback process is ongoing and we are always open to hear from you. Feedback forms are available in our waiting room, and GP specific surveys are also currently available.
If you want to give feedback directly please contact our practice manager Tanya on 08 8553 2037
Thanks again for all your support!
