** Please note our appointment system has changed temporarily**
We have now transitioned to offering predominantly telephone-based consults.
If you need an appointment, please phone the clinic on 8553 2037 to book a telephone consult. Our appointments are generally being offered on the day (that is, phone at 8:45 am to make an appointment), however our staff are always happy to take a call at any time of day if you are unwell and unsure about what to do.
Once your doctor has discussed your issues over the phone, they can advise whether you need to be seen in person, and provide further instructions for attending the Clinic or the Hospital.
As of Monday 30th March, a Medicare rebate will apply to all telephone consults.
We ask that you please do not attend the Medical Clinic or Hospital if you have cold and flu symptoms, unless you are advised by staff to do so.
If you are required to attend the clinic, we ask that you follow strict hygiene guidelines outlined at the entrance and throughout the clinic. Please also follow instructions from our reception staff about wearing of appropriate PPE, and where to sit to wait for your appointment. Please be prepared that we may ask you to wait in your car. Unfortunately we are no longer able to take cash payments. Please be vigilant with ensuring any PPE, tissues, plastic cups etc. are placed in bins immediately after use.
Importantly, we will require patients to take the following precautions. Ask yourself:
- Do you have a cough, cold or flu symptoms, or fever?
- Have you travelled overseas or interstate recently or have you had contact with someone diagnosed with or suspected of having COVID-19 (Coronavirus)?
If you have answered yes to both of these questions, and you are well enough, please self-isolate at your residence and call the clinic on 8553 2037 (business hours) or hospital 8553 4200 (after hours) for further instructions.
If you have answered yes to both of these questions, and you are in distress, please attend the KI Health Service (phone ahead if able). If you are attending the KI Health Service, please follow the advice of staff, and do not enter the hospital until advised to do so. In an emergency, dial 000.