Thank you to everyone who watched and shared Dr Wells’ video this week, and particularly to those community members and businesses who have made enormous sacrifices in an effort to reduce the potential for spread of infection.  We truly appreciate what you are doing to look after the more vulnerable members of our community.

Below we have provided some updates about our services and current advice.

Most importantly – if you are sick and unsure about what to do – we are here for you.  Please phone us on 8553 2037 so we can arrange a phone consult to decide whether you need testing and/or assessment.

Updated information regarding our appointment system

We have now transitioned to offering predominantly telephone-based consults.

If you need an appointment, please phone the clinic on 8553 2037 to book a telephone consult.  Our appointments are generally being offered on the day (that is, phone at 8:45 am to make an appointment), however our staff are always happy to take a call at any time of day if you are unwell and unsure about what to do.

Once your doctor has discussed your issues over the phone, they can advise whether you need to be seen in person, and provide further instructions for attending the Clinic or the Hospital.

As of Monday 30th March, a Medicare rebate will apply to all telephone consults.

Importantly, we ask that you please do not attend the Medical Clinic or Hopsital if you have cold and flu symptoms, unless you are advised by staff to do so.

If you are required to attend the clinic, we ask that you follow strict hygiene guidelines outlined at the entrance and throughout the clinic.  Please also follow instructions from our reception staff about wearing of appropriate PPE, and where to sit to wait for your appointment.  Please be prepared that we may ask you to wait in your car.  Unfortunately we are no longer able to take cash payments.  Please be vigilant with ensuring any PPE, tissues, plastic cups etc. are placed in bins immediately after use.

Importantly, we will require patients to take the following precautions.  Ask yourself:

  1. Do you have a cough, cold or flu symptoms, or fever?
  2. Have you travelled overseas or interstate recently or have you had contact with someone diagnosed with or suspected of having COVID-19 (Coronavirus)?

If you have answered yes to both of these questions, and you are well enough, please self-isolate at your residence and call the clinic on 8553 2037 (business hours) or hospital 8553 4200 (after hours) for further instructions.

If you have answered yes to both of these questions, and you are in distress, please attend the KI Health Service (phone ahead if able).  If you are attending the KI Health Service, please follow the advice of staff, and do not enter the hospital until advised to do so.  In an emergency, dial 000.

COVID-19 testing

A testing centre has been established near the hospital.  If you are concerned that you require testing, please phone the clinic on 8553 2037 during business hours or the hospital on 8553 4200 after hours.  Staff will ask you some screening questions and then, if indicated, give you instructions for testing.  Please do not attend the testing centre until you have been advised to do so by clinic or hospital staff.

Flu vaccinations

We have had lots of enquiries about flu vaccinations are working with SA Health and our private suppliers to secure stock as soon as possible.  At this stage we expect they will arrive by mid-April and we are currently making plans for flu vaccination clinics.  We expect to be able to provide more information within the next two weeks.

Our advice in relation to reducing the risk of infection

The importance of social distancing at this time cannot be overstated.  It is our best defence against the spread of infection.

Our advice, as outlined in video posted above, remains the same:

  • Please practice dedicated physical distancing.  Before you leave home, ask yourself – is it absolutely necessary?  Can it be substituted?  Can it be postponed?  If you do need to go out (for example, to the supermarket or pharmacy) please go alone, and practice exceptional hand and respiratory hygiene.
  • We advise that children are kept home from school or childcare, however NOT if it means they are not at home, NOT if it means they are in the care of a grandparent or vulnerable person; and NOT if it means that healthcare or other essential workers can’t go to work.
  • We remain of the firm view that tourism and non-essential travel to KI MUST STOP immediately, and continue to advocate to the appropriate authorities in this regard.  If you have friends or family wanting to visit, please ask them to postpone their trip.  This is vital to enable us to manage our local health system.

Further information from SA Health can be found at

The SA COVID-19 Information Line can be contacted by phone 1800 253 787.

The National Coronavirus Information Hotline can be contacted by phone 1800 020 080.

Please note that this information is current as at 29th March 2020 but is likely to change.  Updates will be provided regularly.

Contact Us

We are a QPA-Accredited, private-billing practice located at 64 Murray Street in Kingscote, South Australia. Our mission is to provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness.

Update from KI Medical Clinic 29/3/2020